2:45PM - 4:45PM
Trust lies at the heart of all professional relationships. In an era in which artificial intelligence challenges the role of the professional, building trust with our clients takes on an even larger role. Social science research confirms that living a life with behaviors that build trust enhance our professional success and satisfaction. The presentation will explore a series of topics and answer a series of questions. What, exactly, is trust, and why is trust of ever-increasing importance in modern professional practice in general and legal practice in particular? What personal and professional behaviors are fundamental to trust? In practical terms, how do we build trust with clients? And, perhaps more importantly, how can professionals integrate trust-based skills and approaches to practice more professionally and with greater personal satisfaction?